FAQ

1. What is Cash on Delivery (COD)?
Cash on Delivery, or COD, means you pay for your order in cash at the time of delivery. No online payments are required, providing a secure and convenient option.

2. How do I place an order?
Browse our products, select the items you want, add them to your cart, and proceed to checkout. Enter your delivery details, choose COD as the payment method, and confirm your order. You’ll receive a confirmation email shortly.

3. Are there any extra charges for COD?
Most orders are free of COD charges. If additional fees apply for certain areas, they will be displayed during checkout.

4. How long does delivery take?
Delivery usually takes 7-15 days after order confirmation, depending on your location. You’ll receive updates on the status of your shipment.

5. Can I cancel my order?
Yes, you can cancel your order before it has been dispatched by contacting our customer service team. Once dispatched, cancellations are generally not allowed.

6. How do I return a product?
If you receive a defective or damaged product, you can request a return within 7 days of delivery. Contact us with details and photos of the issue for verification.

7. When will I receive my refund?
Approved refunds will be processed within 15 days of receiving the returned product. Refunds are typically made via bank transfer or another agreed-upon method.

8. What should I do if I’m not home during delivery?
Our delivery agent will contact you before arriving. If you’re unavailable, you can reschedule or coordinate a convenient delivery time with them.

9. How can I contact customer service?
You can reach our support team via:

10. Do you deliver to my area?
We deliver to a wide range of locations. You can confirm whether we deliver to your area during checkout. If you’re unsure, feel free to contact us.

11. Are there warranties for products?
Warranty details vary by product. If a warranty applies, it will be mentioned in the product description. For further inquiries, contact customer service.